Ordering
Everything you need to know about placing, tracking, and managing your orders.
John Deere ride-on and zero-turn mowers will always be delivered built up ready to turn the key and start mowing. Items from STIHL, Cobra and Billy Goat will arrive boxed with some assembly required before first use.
Browse our collection and select the product you’d like to purchase. Choose any available options, add the item to your cart, and proceed to checkout. Follow the on-screen steps to enter your shipping and payment details, then confirm your order.
Once your order is placed successfully, you’ll see a confirmation screen and receive a confirmation email with your order number and details. If you don’t see the email, please check your spam or promotions folder.
Shipping
Get the details on delivery times, costs, and international shipping options.
Orders are typically processed within 1–3 business days. Once your order ships, you’ll receive a notification email with tracking information.
Delivery times vary depending on your location and shipping method. Estimated delivery dates are shown at checkout and included in your shipping confirmation email.
We accept returns on unused items in their original condition and packaging within 14 days of purchase. For full details, including exceptions and instructions, please refer to our return policy page.
Aftersales Support
We offer a full range of aftersales support such as servicing, spare parts and technical assistance.
Every machine we supply comes with full manufacturer warranty. In the event of any issue, you can contact your nearest Farol depot for assistance.
Yes. We can supply a full range of parts for any machine sold by speaking to one of our 7 depots. Find your nearest Farol depot HERE.
Yes, our trained technicians can service and repair everything from lawnmowers and garden tractors to chainsaws and power tools. We also offer a convenient collection and delivery service to make maintenance even easier. Find your nearest Farol depot HERE and call us to book your service today.
Couldn’t find your answer?
Contact our team for personalised help. Our product experts are available 8am-5pm Monday to Friday and 8am-12pm on Saturdays to offer guidance and recommendations.
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