Frequently Asked Questions
Do you offer a delivery service?
Yes, although this is at additional cost and subject to your location. We suggest contacting us before ordering if you are more than 30 miles from a Farol depot (a list of which can be found HERE), as it is our company policy that all John Deere and STIHL machinery is handed over in person by one of our trained professionals.
What are your accepted methods of payment?
We can accept online payment via a secure PayPal payment, either using an existing PayPal account or any UK issued credit or debit card.
We also accept UK issued credit or debit cards at any of our 6 depots including MasterCard, Maestro, Visa Credit, Visa Debit & American Express. We also accept BACS transfers.
Can I collect my order from you?
Our 6 showrooms are open 8am-5.30pm Mon-Fri and 8.30am-12.30pm on Saturdays so machinery can be purchased or collected 6 days a week. If you collect your machine from us at a depot we can run you through the safe setup and installation of your machine so it’s ready to use as soon as you get it home.
Do you have a guide to help me choose the right lawnmower?
Yes we do. Simply click the following link to be taken to our online guide which will help you through the available options for your new lawnmower. Alternatively you can call us on the number to the right and speak to one of our helpful lawnmower sales specialists.
Click here: Farol Lawnmower Buyer’s Guide
Are your machines supplied ready to use?
Yes. It is our policy that every machine we sell is assembled and given a full PDI (Pre Delivery Inspection) before being handed over to the customer with a comprehensive instructional demonstration, so you are able to start using your machine straight away.
Call us on
08707 50 10 20
or contact your nearest Farol Depot.